Caregiver Navigator Coordinator (Full Time) - Level 1

In your role as an ianacare Caregiver Navigator Coordinator I, you will represent ianacare’s core values of supporting caregivers in their greatest time of need. You will assist your team leads with various tasks and projects that support families and individuals caring for loved ones.

In this role, you will work closely with our Caregiver Navigator Specialists and other general Caregiver Navigators. Ultimately, your goal is to administratively support your team leads as they help our employee caregivers in all stages of their caregiving journey.

Core competencies that will help ensure your success in this role include caregiving expertise, superior verbal and written communication skills, strong research skills, concise documentation skills, and independent problem-solving ability. A great candidate also has a highly empathetic approach, is orgnanized, and enjoys working in a fast-paced environment. Individuals with a background in care coordination and case management are strongly preferred.

You will report directly to the Director of Caregiver Navigators.

This position is 100% remote.

Who You Are:

• You are obsessed with ianacare’s mission to encourage, empower, and equip family caregivers.
• You enjoy working in an ever-changing environment, being flexible, collaborative, and creative.
•  You are organized, motivated, and like working with a team of doers.
• You are highly empathetic in your approach and understanding of caregivers’ challenges.
• You have a team-first attitude with strong self-awareness to openly share and receive feedback to never stop learning and improving.

What You’ll Do:

• Research existing services, programs, and entitlements offered by the caregivers’ employer, local/federal government, and non-profit community.
• Collaborate with Caregiver Navigators, Team Leads, Navigator Specialists, and managers by using your expertise and know-how to support tasks and coordinate referrals to help the caregiver employees of ianacare clients. 
• Maintain timely communication and submission of call summary drafts for your Navigator team member.
• Follow and update caregiver action plans created by Navigator Specialists.
• Support the team with improving and updating ianacare guides and team resources.
• If interested and when applicable, you will represent ianacare at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by ianacare)
• You will also be exposed to non-client-specific work, including but not limited to: research, scheduling, follow-up calls, chat message response, and intake support.

What You’ll Bring:

• 3+ years of professional healthcare experience working with care recipients and their family caregivers (ex: Social Work, Case Management, Care Coordination, Discharge Planning, etc.)
• Associate degree or higher in a healthcare-related or social services field
• Excellent critical thinking skills and ability to handle multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, especially in a remote environment
• Knowledge of and ability to navigate the healthcare sector
• Proficiency with industry-standard tools (macOS systems, GSuite, and Slack)
• Remote work experience

Bonus points if you have:

• Bachelor’s degree in social sciences, social work, nursing, or certified credentials in a related field- RN, LPN/LVN, OT, PT, CCM, CMC, etc.
• Specialty working with Geriatrics, Oncology, Mental Health, Special Needs/Disabilities
• Experience helping families manage/coordinate new diagnoses.
• Proficiency in more than one language, especially Spanish