Caregiver Navigator (Full Time) - Level 2

In your role as a Caregiver Navigator, you will represent ianacare’s core values of supporting caregivers in their greatest time of need.  You will work closely with our Caregiver Navigator Coordinators and other Caregiver Navigators to collaborate on meeting our client’s needs.  Ultimately, your goal is to guide employee caregivers of all stages throughout their journey through our six main pillars: mental health, physical health, finance/legal, care management, work-life integration, and basic needs.

Core competencies that will help ensure your success in this role include caregiving expertise, superior verbal and written communication skills, concise documentation skills, and independent problem-solving ability.  

You will report directly to the Director of Caregiver Navigators.

This position is 100% remote.

Who You are:

• You are obsessed with ianacare’s mission to encourage, empower, and equip family caregivers.
• You enjoy working in an ever-changing environment, being flexible, collaborative, and creative.
• You are the expert voice of caregiving in your specialization.
• You are organized, motivated, and like working with a team of doers.
• You are highly empathetic in your approach and understanding of caregivers’ challenges.
• You thrive in a work environment where you build 1:1 relationships.
• You have a team-first attitude with strong self-awareness to openly share and receive feedback to never stop learning and improving.

What You’ll Do:

• Create, follow, and update personalized action plans for our family caregivers.
• Establish and nurture trustworthy relationships with caregiver clients from the intake process to gathering feedback.
• Communicate with caregiver clients daily via 1:1 private sessions and chatbox messages.  (Each session is 30 minutes long)
• Navigate caregiver clients to existing services, programs, and entitlements offered by their employers and local communities.
• Coach and empower caregivers of all stages to leverage all layers of support in their personal social circle.
• Coach family caregivers using secured video calls, webinars, written documents, video/podcast interviews, and social media content. 
• Help guide family caregivers on how our tech platform can be used throughout their caregiving journey.
• Document and maintain organized records of calls, action plans, exercises, and journal entries.
• Submit all call summaries and chat communications in a timely manner.
• Support the administrative flow of the Navigator program.
• Track program progress and participation by notifying the Program Director when participants are not engaging with navigator services.

What You’ll Bring:

• 5+ years of professional healthcare experience working with care recipients and their family caregivers (ex: Social Work, Case Management, Care Coordination, Discharge Planning, Counseling, etc.).
• Associate’s/Bachelor’s degree in social sciences, social work, nursing, or certified credentials in a related field- RN, LPN/LVN, OT, PT, CCM, CMC, etc.
• Experience working according to HIPAA guidelines in a regulated environment.
• Excellent critical thinking skills and ability to handle multiple tasks simultaneously.
• Excellent written and verbal communication skills, especially in a remote environment.
• Knowledge of and ability to navigate the healthcare sector.
• Proficiency with industry-standard tools (macOS systems, GSuite, Powerpoint, Zoom, and Slack).
• Remote work experience.

Bonus points if you have:

• Bachelor’s degree in social sciences, social work, nursing, or certified credentials in a related field- RN, LPN/LVN, OT, PT, CCM, CMC, etc.
• Specialty working with Geriatrics, Oncology, Mental Health, Special Needs/Disabilities
• Experience helping families manage/coordinate new diagnoses.
• Proficiency in Spanish